We only showed the net selling price of the product.
We give a 100% Tracking Number.
Shipping charges will only be charged at a reasonable cost based on the total weight of the product you ordered.
Ship the packages within 3 business days after customers placed an order.
If a parcel does not reach a customer within 45 Days of shipping, we regard it as missing.
In these cases, we can re-send a new parcel or process a customer refund.
If a parcel is returned to PRO RE NATA because it was unclaimed, the customer is responsible for the shipping costs.
PRO RE NATA is not responsible for unclaimed parcels.
RETURN & EXCHANGE POLICY
Return & Exchange policy
We will always do our best to ensure that your product arrives directly to you and in perfect condition.
Unfortunately shipping services cannot provide 100% perfect deliveries.
Please understand that some uncertainties, mistakes and special circumstances could occur; so we want you to trust us and we will do our best to avoid or resolve them for your best.
A request for refund and exchange should be made within 7 days after the delivery date, If 7 days already passed, Request can be refused.
Return or exchange is possible. All returning and additional shipping costs should be paid by the customer.
On our side
(1) Wrong or Missing Item: Refund or exchange is possible.
(2) Lost or damaged item: Refund or exchange is possible.
(3) Delivery company's fault : Compensated by the delivery company
(4) If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.
The first shipping cost the customer paid is not refundable.
After a customer’s order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.
1.Please contact us through email(firstname.lastname@example.org) before returning anything.
2.After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will give you instructions how to send back returning products back to us.
3.Please pack the contents carefully to avoid damage.
4.Products must be resent within 7 days after the Delivery Date, which would be printed on the order packaging slip.
5.All FREE products and FREE gifts that were included to the order must be returned as well.
6.Your return will be processed promptly upon arrival. We are unable to process your refund until we receive the product back.
7.Items must be returned in the original condition in which they were delivered to you. Otherwise we reserve a right to refuse in refund.
RETURN & EXCHANGE POLICY
We want to have trustworthy and friendly relations with our customers. To do so we established a Refund policy that would be proper for both sides